Remote support service for PC & Mac. GUARANTEED CONNECTION. Built-in web meeting for collaborative support & training with up to 10 parties. $19.95/month. Key functions include (1) Instant view and remote control; (2) Collaborative support with up to 10 parties; (3) Remote reboot; (4) In-session training; (5) Mini-web meeting; (6) File transfer; (7) Chat; (8) Firewall traversal; (9) Auto-reconnection; (10) Remote printing; (11) Unattented support. Supported operating systems include: (1) Windows: Windows 2000, XP, 2003, Vista, Windows 7, Windows mobiles with Skyfire browsers (view only). Wi-Fi connection is recommended; (2) Mac: 10.4 or later, Intel or PPC based; (3) Other platforms (Linux, Unix, iPhone, etc): a browser can be used to attend a meeting (view only); a Wi-Fi connection is recommended to join meetings via mobile devices such as iPhone and iPad.